Welcome to BOXBEE FULFILLMENT LLC (“BOXBEE,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website, online store, and physical store located at 585 SW 100TH ST, SEATTLE, WA, 98146, UNITED STATES, as well as any purchases of men’s and women’s clothing or related services from BOXBEE. By accessing our website, placing an order, or visiting our store, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services or purchase our products.

1. General Information

BOXBEE FULFILLMENT LLC is a Seattle-based retailer offering high-quality men’s and women’s clothing. Our contact details are:

  • Address: 585 SW 100TH ST, SEATTLE, WA, 98146, UNITED STATES
  • Email: dangwin1104@gmail.com
  • Phone: +84 353110493

These Terms apply to all transactions, whether completed online via our website or in-person at our store. We reserve the right to update or modify these Terms at any time without prior notice. The most current version will be posted on our website, and your continued use of our services constitutes acceptance of any changes.

2. Use of Our Website and Services

2.1 Eligibility

To use our website or make a purchase, you must be at least 18 years old or have the consent of a parent or legal guardian. By using our services, you represent that you meet these eligibility requirements.

2.2 Account Registration

Some features of our website may require you to create an account. You are responsible for providing accurate information and maintaining the confidentiality of your account credentials. Notify us immediately at dangwin1104@gmail.com if you suspect unauthorized use of your account. BOXBEE is not liable for any losses resulting from unauthorized access due to your failure to secure your account.

2.3 Website Access

We grant you a limited, non-exclusive, non-transferable license to access our website for personal, non-commercial use. You agree not to:

  • Use the website for any unlawful purpose.
  • Attempt to hack, disrupt, or interfere with the website’s functionality.
  • Reproduce, distribute, or modify any content without our permission.

We may suspend or terminate access to our website at our discretion if you violate these Terms.

3. Orders and Payments

3.1 Placing an Order

When you place an order online or in-store, you are making an offer to purchase our products subject to these Terms. All orders are subject to availability and acceptance by BOXBEE. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, pricing errors, or suspected fraud.

3.2 Pricing

All prices are listed in US dollars (USD) and exclude applicable taxes and shipping costs unless otherwise stated. We strive to ensure pricing accuracy but reserve the right to correct any errors. If a pricing error occurs, we will notify you and offer the option to proceed at the correct price or cancel your order with a full refund.

3.3 Payment Processing

We use Stripe, a secure third-party payment processor, to handle all transactions. By making a purchase, you agree to Stripe’s terms of service (available at stripe.com/legal). We accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB)
  • Digital wallets (Apple Pay, Google Pay, Link)
  • Buy now, pay later options (Klarna, Affirm)
  • Bank transfers (ACH) for select orders or invoices

Payments are processed securely, and we do not store your payment information. You agree to provide accurate payment details and authorize BOXBEE to charge your selected payment method for the total amount of your order, including taxes and shipping fees.

3.4 Order Confirmation

Upon successful payment, you will receive an order confirmation via email. This does not guarantee order fulfillment, as all orders are subject to stock availability. If we cannot fulfill your order, we will notify you and issue a full refund to your original payment method.

4. Shipping and Delivery

We offer shipping within the United States. Shipping costs and delivery times are provided at checkout. BOXBEE is not responsible for delays caused by third-party carriers, customs, or unforeseen circumstances (e.g., natural disasters). You will receive a tracking number once your order ships. For shipping inquiries, contact us at dangwin1104@gmail.com or +84 353110493.

5. Returns and Refunds

Our Refund and Return Policy is incorporated into these Terms. In summary:

  • Items may be returned within 30 days of delivery (or purchase for in-store orders) if unworn, unwashed, and in original condition with tags intact.
  • Refunds are issued to the original payment method via Stripe within 5-7 business days of receiving your return.
  • Customers are responsible for return shipping costs unless the return is due to a BOXBEE error (e.g., defective or incorrect item).
  • Final sale items and personalized products are non-returnable unless defective.

For full details, please refer to our Refund and Return Policy. To initiate a return, contact us at dangwin1104@gmail.com or +84 353110493.

6. Product Information

We strive to provide accurate product descriptions, images, and sizing information. However:

  • Product Variations: Colors and designs may vary slightly due to lighting, screen settings, or manufacturing differences.
  • Availability: Products are subject to availability, and we may discontinue items without notice.
  • Defects: If you receive a defective or incorrect item, contact us within 7 days of delivery for a replacement or refund, including return shipping costs.

7. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of BOXBEE FULFILLMENT LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use our content for commercial purposes without written permission.

8. Privacy

Your privacy is important to us. Our Privacy Policy, available on our website, outlines how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy. Stripe’s Privacy Policy (available at stripe.com/privacy) also applies to payment-related data.

9. Limitation of Liability

To the fullest extent permitted by law, BOXBEE FULFILLMENT LLC, its affiliates, and employees shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services, including but not limited to loss of profits, data, or goodwill. Our total liability for any claim shall not exceed the amount paid for the product or service giving rise to the claim.

Products are provided “as is” without warranties of any kind, except as expressly stated in these Terms or required by law. We do not guarantee that our website will be error-free, secure, or uninterrupted.

10. Indemnification

You agree to indemnify and hold harmless BOXBEE FULFILLMENT LLC, its affiliates, and employees from any claims, losses, or damages (including legal fees) arising from your violation of these Terms, misuse of our website, or infringement of third-party rights.

11. Force Majeure

BOXBEE is not liable for delays or failures to perform due to events beyond our reasonable control, including but not limited to natural disasters, strikes, or technical issues.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Washington, USA, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of our services shall be resolved through negotiation or, if necessary, in the courts of King County, Washington. You agree to submit to the exclusive jurisdiction of these courts.

13. Termination

We reserve the right to terminate or suspend your access to our website or services at any time, without notice, for conduct that violates these Terms or is harmful to BOXBEE or other users.

14. Contact Us

If you have questions about these Terms or need assistance, please contact us:

  • Email: dangwin1104@gmail.com
  • Phone: +84 353110493
  • Address: 585 SW 100TH ST, SEATTLE, WA, 98146, UNITED STATES

15. Entire Agreement

These Terms, along with our Privacy Policy, Refund and Return Policy, and other policies posted on our website, constitute the entire agreement between you and BOXBEE FULFILLMENT LLC regarding your use of our services. If any provision of these Terms is found to be invalid, the remaining provisions will remain in effect.

Thank you for choosing BOXBEE FULFILLMENT LLC. We look forward to helping you discover stylish, high-quality clothing that fits your life!