At BOXBEE FULFILLMENT LLC, we’re committed to ensuring you love every piece of clothing you purchase from our men’s and women’s collections. We understand that sometimes a garment might not meet your expectations, which is why we’ve designed a straightforward and customer-friendly Refund and Return Policy. Our goal is to make returns and exchanges as easy as possible, so you can shop with confidence, whether online or at our store located at 585 SW 100TH ST, SEATTLE, WA, 98146, UNITED STATES. Below, you’ll find all the details about our return process, refund options, and how to get in touch if you need assistance.

Our Commitment to You

We stand behind the quality and style of our clothing. If for any reason you’re not completely satisfied with your purchase, we offer a hassle-free return and exchange process within 30 days of delivery. Whether it’s a sizing issue, a style preference, or you simply changed your mind, we’re here to help you find the perfect fit or issue a refund promptly. Your satisfaction is our priority, and we’re dedicated to making your shopping experience with BOXBEE seamless and enjoyable.

Return Eligibility

To ensure a smooth return or exchange process, please note the following requirements:

  • Timeframe: Items must be returned within 30 days from the date of delivery for online orders or purchase date for in-store purchases.
  • Condition: Items must be unworn, unwashed, and in their original condition, with all tags and packaging intact.
  • Proof of Purchase: Please include your order confirmation number (for online orders) or receipt (for in-store purchases) to process your return.
  • Exclusions: Items marked as “final sale” or personalized/customized products are not eligible for return or exchange unless they are defective or damaged.

If you’re unsure whether your item qualifies, please contact us at dangwin1104@gmail.com or call +84 353110493, and we’ll guide you through the process.

How to Return or Exchange an Item

For Online Purchases

  1. Initiate Your Return: Contact our customer service team at dangwin1104@gmail.com with your order number and a brief explanation of why you’re returning the item (e.g., wrong size, not as expected). Please indicate whether you’d like a refund or an exchange.
  2. Receive Return Instructions: We’ll provide you with a return shipping label (if applicable) and a return authorization number. Note that return shipping costs may be covered by BOXBEE for defective or incorrect items, but customers are responsible for return shipping costs for other reasons (e.g., change of mind).
  3. Package Your Item: Securely pack the item in its original packaging, including all tags and accessories. Include a note with your order number and return authorization number.
  4. Ship the Item: Drop off the package at your preferred shipping carrier using the provided label or send it to:
    BOXBEE FULFILLMENT LLC
    585 SW 100TH ST, SEATTLE, WA, 98146, UNITED STATES
  5. Confirmation: Once we receive and inspect your return (typically within 5-7 business days), we’ll notify you via email about your refund or exchange. Refunds will be processed to your original payment method (via Stripe), and exchanges will be shipped to you at no additional cost.

For In-Store Purchases

Bring your item and receipt to our store at 585 SW 100TH ST, SEATTLE, WA, 98146, UNITED STATES within 30 days. Our team will inspect the item and process your refund or exchange on the spot. In-store exchanges are subject to product availability, but we’ll do our best to find a suitable alternative or issue a store credit.

Refund Process

  • Refund Method: Refunds are issued to the original payment method used at checkout (e.g., credit/debit card, Apple Pay, Google Pay, Klarna, Affirm, or bank transfer) through our secure Stripe payment platform. For buy now, pay later options like Klarna or Affirm, your refund will be coordinated with the provider, and any installment plans will be adjusted accordingly.
  • Processing Time: Once your return is received and inspected, refunds are typically processed within 5-7 business days. Depending on your payment provider, it may take an additional 3-10 business days for the refund to appear in your account.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to a BOXBEE error (e.g., defective or incorrect item). For such cases, we’ll cover the return shipping costs.
  • Store Credit: If you prefer, we can issue a store credit instead of a refund, which can be used for future purchases online or in-store. Store credits never expire, giving you flexibility to shop our collections at your convenience.

Exchanges

If you’d like to exchange an item for a different size, color, or style:

  • Follow the same return process outlined above, specifying your desired exchange item.
  • Exchanges are subject to availability. If the requested item is unavailable, we’ll offer a refund or store credit as alternatives.
  • For online orders, we’ll ship the replacement item at no additional cost once we receive your return. For in-store exchanges, we’ll process them immediately, provided the item is in stock.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, we’re here to make it right:

  • Contact us within 7 days of delivery at dangwin1104@gmail.com or +84 353110493 with your order number and photos of the issue.
  • We’ll provide a prepaid return shipping label and process a replacement or full refund (including original shipping costs) upon receipt of the item.
  • Our team inspects every garment before shipping, but if something slips through, we apologize and will resolve it promptly.

Frequently Asked Questions

Can I return an item purchased with a gift card?

Yes, items purchased with a gift card are eligible for return or exchange within 30 days, provided they meet our eligibility criteria. Refunds for gift card purchases will be issued as store credit.

What if I lost my receipt or order confirmation?

If you’ve lost your proof of purchase, contact us at dangwin1104@gmail.com or +84 353110493 with details about your order (e.g., date of purchase, items bought). We’ll do our best to locate your order and assist with your return.

Are there restocking fees?

We do not charge restocking fees for returns or exchanges, but customers are responsible for return shipping costs unless the return is due to a BOXBEE error (e.g., defective or incorrect item).

Can I return an item purchased online in-store?

Yes! You can return online purchases at our Seattle store (585 SW 100TH ST, SEATTLE, WA, 98146, UNITED STATES) within 30 days. Bring your order confirmation email or number, and our team will process your refund or exchange on the spot.

What if I used Klarna or Affirm to pay?

For returns on orders paid with Klarna or Affirm, we’ll process the refund through Stripe, and the provider will adjust your installment plan accordingly. Contact us at dangwin1104@gmail.com if you have questions about how this works.

Need Assistance?

We’re here to make your shopping experience with BOXBEE FULFILLMENT LLC worry-free. If you have any questions about our Refund and Return Policy or need help with a return, please reach out to us:

  • Email: dangwin1104@gmail.com
  • Phone: +84 353110493
  • Address: 585 SW 100TH ST, SEATTLE, WA, 98146, UNITED STATES

Shop confidently at BOXBEE, knowing we’ve got you covered with a flexible and transparent return policy. Explore our men’s and women’s collections today and find your perfect style!